Refunds, Returns & Cancellation Policy

The rest of our Terms and Contitions are available here.

9. REFUNDS AND RETURNS

Hartelief Boutique (hartelief.co.za) is pleased to offer a satisfaction guarantee for all items purchased from us. The replacement of returned Products cannot be guaranteed as this is subject to the availability of stock. The User can only return a Product or request a refund if the Product is damaged prior to delivery, if the Product is faulty on delivery, or if the incorrect product was delivered. In such cases, no returns or refunds (excluding custom made orders) will be accepted after [7] days after delivery of the Product. The Product must be returned in its original packaging with all warranty cards, manuals and accessories. We are unable to refund postage costs for returns. Please email us at prior to sending goods back.

Should a User request a return/refund on receipt of the Product for any reason other than the Product not being damaged; faulty or incorrect the Provider has the right to charge the User for the delivery, administration and handling fees for the return of the Product. The balance shall be credited to you.

All custom-made orders placed can be cancelled within 21 days from the payment date. There is a 10% non-refundable service fee charged on any cancelled orders within the 21-day cancellation period. If fabric for a custom made order has been cut at the fabric house and delivered to us, fabric can’t be refunded, as fabric houses doesn’t accept returns on cut pieces of fabric. Fabric can be couriered to you, courier fees will be deducted from your refund total. No refunds will be made on any custom-made products unless there is a manufacturing defect. Hartelief Boutique cannot accept custom made product returns. Products are as they appear on the website and can be viewed before purchase. Before purchase make sure the product is what you want.

10. CANCELLATION POLICY

EARLY CANCELLATIONS – PENALTY FREE*

Except for electronic Voucher, which cannot be cancelled once purchased, you are entitled to cancel (either in whole or in part) any sale without attracting any cancellation and/or administration charges if you cancel prior to the packaging of the products ordered. To do so please email us at

* If timeously cancelled as aforesaid, you will be fully refunded in respect of such cancelled sale (including delivery charges), without any administrative or other charges being payable; provided that, should a sale only be partially cancelled and delivery charges as re-calculated on the value of the revised order exceed the delivery charges as calculated on the original order, you shall be liable for the amount of such excess delivery charges.